Terms & Conditions
These Terms and Conditions govern the mutual rights and obligations between WINNER GROUP-WG, s.r.o., Company ID: 26788357, with its registered office at Žihla 997, 739 91 Jablunkov, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, Insert 25369 (hereinafter referred to as the “Seller”), and a natural person or legal entity (hereinafter referred to as the “Buyer”), arising in connection with the purchase of goods through the online store operated on the website:
www.winner-mobile.com
Seller's contact details:
E-mail: info@winner-mobile.com
Phone: +420 606 498 552
These Terms and Conditions have been prepared in accordance with the applicable laws of the Czech Republic, in particular the Civil Code and the Consumer Protection Act.
- Conclusion of the Purchase Agreement
All presentations of goods displayed on the online store website are for informational purposes only and the Seller is not obliged to conclude a purchase agreement regarding such goods.
The Buyer may place an order for goods:
- through their customer account,
- by completing the order form without registration.
Before submitting the order, the Buyer is given the opportunity to check and amend the information entered in the order.
By submitting the order, the Buyer confirms that they have read and agreed to these Terms and Conditions and acknowledges that the order entails an obligation to pay.
The purchase agreement is concluded when the Seller confirms the order by e-mail sent to the Buyer.
The purchase agreement is archived electronically and is not publicly accessible.
- Price of Goods and Payment Terms
The prices of goods include VAT and all statutory charges.
The Buyer may pay the price of the goods and any costs associated with delivery of the goods using, in particular, the following methods:
- cashless payment by payment card,
- online payment method,
- bank transfer,
- cash on delivery,
- or other payment methods available in the online store.
The Seller reserves the right to change the prices of goods. The price displayed at the time the order is submitted is binding for the Buyer.
- Delivery of Goods
The goods are delivered by contracted carriers to the address specified by the Buyer in the order.
Shipping costs are displayed during the order process.
Upon receipt of the shipment, the Buyer is obliged to check that the packaging is intact and, in the event of any visible damage, immediately notify the carrier.
The risk of damage to the goods passes to the Buyer upon receipt of the goods.
- Gifts with Purchase
In the case of marketing promotions where the customer receives a free gift upon meeting specified conditions (e.g. a minimum order value), entitlement to the gift arises only if these conditions are met.
If the Buyer subsequently withdraws from the purchase agreement or returns part of the order and the value of the retained goods no longer meets the conditions for receiving the gift, the Buyer is also obliged to return the provided gift. If the gift is not returned, or is returned damaged or incomplete, the Seller is entitled to offset its usual retail value against the amount to be refunded to the Buyer.
- Withdrawal from the Contract
A Buyer who is a consumer has the right to withdraw from a purchase agreement concluded via the internet within 14 days of receiving the goods, without giving any reason.
To withdraw from the contract, the Buyer may use the Seller's contact e-mail address or the withdrawal form.
The Buyer is obliged to return the goods without undue delay, no later than 14 days after withdrawing from the contract.
The costs of returning the goods shall be borne by the Buyer.
The Seller shall refund all funds received from the Buyer no later than 14 days after withdrawal from the contract, using the same payment method by which they were received, unless the parties agree otherwise.
The Seller is not obliged to refund the received funds before receiving the returned goods or before the Buyer provides proof that the goods have been sent back.
A model withdrawal form is available on the Seller's website.
- Cases Where Withdrawal from the Contract Is Not Possible
The Buyer may not withdraw from the contract, in particular, in the following cases:
- goods made or modified according to the Buyer's wishes or personalised for the Buyer,
- goods supplied in sealed packaging which the Buyer has removed from the packaging and which cannot be returned for hygiene reasons,
- digital content supplied otherwise than on a tangible medium where access has already been provided with the Buyer's consent,
- gift vouchers or licences after activation or use.
The Buyer is responsible for any reduction in the value of the goods resulting from handling the goods in a manner other than what is necessary to establish their nature and characteristics.
- unpacked protective films,
- scratched watches,
- used power banks,
- applied screen protectors,
- opened headphones,
- etc.
- Rights Arising from Defective Performance and Complaints
The Seller is liable to the Buyer for ensuring that the goods are free from defects upon receipt.
The Buyer may exercise rights arising from a defect that becomes apparent in consumer goods within 24 months of receipt.
A complaint may be submitted:
- by e-mail,
- in writing,
- in person,
- or via another contact method specified on the website.
When submitting a complaint, the Buyer should provide:
- proof of purchase,
- a description of the defect,
- contact details.
The complaint will be handled without undue delay, no later than 30 days from the date it is submitted, unless the Seller and the Buyer agree otherwise.
The validity of each complaint will always be assessed individually according to the nature of the defect and the way in which the product has been used.
- Digital Content and Smart Devices
For products with digital features or smart functions, updates necessary for the proper functioning of the product may be provided.
The Buyer acknowledges that some product functions may require:
- a mobile application,
- an internet connection,
- registration of a third-party user account.
- Personal Data Protection
Information on the processing of personal data is provided in the separate document “Privacy Policy”.
- Alternative Dispute Resolution
The Czech Trade Inspection Authority is the competent authority for the out-of-court resolution of consumer disputes:
Czech Trade Inspection Authority
Štěpánská 567/15
120 00 Prague 2
Czech Trade Inspection Authority ADR
Consumers may also use the online dispute resolution platform:
Online Dispute Resolution Platform
11. Product Safety
If you have any questions regarding product safety, you can contact us by e-mail at:
- Final Provisions
These Terms and Conditions are valid and effective from the date of their publication on the Seller's website.
The Seller reserves the right to amend or supplement these Terms and Conditions. This shall not affect any rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
These Terms and Conditions enter into force on 1 May 2026.