Privacy Policy

WINNER GROUP-WG, s.r.o., Company ID: 26788357, with its registered office at Žihla 997, 739 91 Jablunkov, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, Insert 25369 (hereinafter referred to as the “Controller”), processes personal data in accordance with applicable legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

This Privacy Policy explains:

• what personal data we process,
• why we process it,
• how long we retain it,
• who it may be shared with,
• and what rights you have in connection with the processing of your personal data.

Controller's contact details:
E-mail: info@winner-mobile.com
Phone: +420 606 498 552

1. What Personal Data We Process

We process, in particular, the following personal data:

• first name and surname
• company name
• billing and delivery address
• telephone number
• e-mail address
• Company ID and VAT ID
• order information
• customer communication
• information about complaints and returned goods
• IP address and cookies

We obtain personal data directly from customers when:

• placing an order,
• registering a customer account,
• contacting us via a form,
• subscribing to the newsletter,
• using our website.

2. Why We Process Personal Data

Order Processing and Performance of the Contract

We process personal data for the purposes of:

• receiving and processing orders,
• delivering goods,
• issuing invoices,
• communicating regarding orders,
• handling complaints and returns.

The legal basis is:

• performance of a contract,
• compliance with legal obligations.

Legal Obligations

We are required to retain certain data in order to comply with legal obligations, in particular under:

• the Accounting Act,
• the VAT Act,
• the Consumer Protection Act.

Customer Account

If you create a customer account, we process personal data for the purposes of:

• managing your customer account,
• maintaining your order history,
• making shopping easier.

The legal basis is the performance of a contract.

Marketing and Commercial Communications

If you have given us your consent or you are our customer, we may send you:

• newsletters,
• information about new products,
• marketing offers,
• information about promotions and discounts.

If you are our customer, we may send you commercial communications concerning similar goods or services on the basis of our legitimate interest.

You may unsubscribe at any time using the link provided in the e-mail or by contacting the Controller.

Contact Form

We use personal data submitted through the contact form solely for the purpose of handling your enquiry.

The legal basis is:

• legitimate interest,
• or, where applicable, performance of a contract.

Analytics and Website Improvement

Using cookies and analytical tools, we may collect information about:

• website traffic,
• user behaviour,
• advertising performance,
• website functionality.

We use marketing and analytical cookies only on the basis of your consent.

3. How Long We Retain Personal Data

We retain personal data only for as long as necessary.

Generally:

• accounting documents: 10 years,
• orders: 10 years,
• complaints: 5 years,
• customer account: for as long as the account remains active,
• marketing consents: until consent is withdrawn,
• newsletter without activity: a maximum of 3 years.

After this period, the data is deleted or anonymised.

4. Who Personal Data May Be Shared With

Personal data may be shared, only to the extent necessary, with the following recipients:

• carriers and delivery service providers,
• payment service providers,
• accounting and tax service providers,
• the provider of the Shoptet e-commerce platform,
• IT and hosting service providers,
• marketing and analytics service providers.

These may include, in particular, the following services and companies:

• Google,
• STORMWARE s.r.o. (POHODA)
• Meta Platforms (Facebook, Instagram),
• Heureka,
• Zboží.cz,
• Shoptet,
• Balíkobot,
• PPL,
• GLS,
• Zásilkovna,
• Česká pošta.

We provide carriers only with the data necessary to deliver the shipment.

5. Transfer of Personal Data Outside the European Union

Some services, particularly those provided by Google or Meta, may store data outside the European Union.

Such transfers take place only in compliance with the requirements of the GDPR and using appropriate safeguards.

6. Your Rights

You have the right to:

• request access to your personal data,
• request correction of inaccurate data,
• request deletion of personal data,
• request restriction of processing,
• object to processing,
• request data portability,
• withdraw your consent to processing,
• lodge a complaint with the Office for Personal Data Protection.

If you have any questions, you can contact us by e-mail at:
info@winner-mobile.com

Office for Personal Data Protection:
Office for Personal Data Protection

7. Cookies

Our website uses cookies.

We use cookies for:

• ensuring the proper functioning of the website,
• remembering your preferences,
• measuring website traffic,
• analytics,
• personalising advertising.

Types of Cookies

Technical Cookies

These are necessary for the proper functioning of the website and cannot be disabled.

Analytical Cookies

These help us analyse website traffic and improve our website.

Marketing Cookies

These are used for personalised advertising and remarketing.

We use analytical and marketing cookies only on the basis of your consent.

You can change or withdraw your cookie consent at any time in the cookie settings.

8. Personal Data Security

We protect personal data using technical and organisational measures against:

• loss,
• misuse,
• unauthorised access,
• unauthorised alteration,
• unauthorised disclosure.

Only authorised persons have access to personal data.

9. Final Provisions

This Privacy Policy may be updated from time to time.

The current version is always published on the Controller's website.

This Privacy Policy enters into force on: 1 May 2026.